Returns & Refund Policy

Product returns

Within 7 business days from the delivery date, you may request a return for your order as long as the package remains:

• Unopened
• Sealed
• In original condition

This policy applies only to eligible non-temperature-sensitive products.

Return shipping

Customers are responsible for all return shipping costs. RISE Wellness does not provide return labels unless:

• The wrong product was shipped, or
• The product arrived damaged

Free return labels are only provided in those situations.

Peptide return restrictions

Due to their sensitivity to temperature, sunlight, and handling conditions, RISE Wellness does not accept returns for peptide products.

If you are ordering for the first time and are unsure about product compatibility or quality expectations, we recommend placing a smaller initial order.

Return processing

A valid return tracking number is required for all approved returns. Once the return is received and confirmed by our warehouse:

1. Our team will inspect the returned products
2. The return eligibility will be reviewed
3. Approved refunds will be processed accordingly
4. You will be notified once processing is complete

Restocking fee

A 15% restocking fee per product may be deducted from the total refund amount for eligible returns.

Invalid reasons for returns

The following reasons are not considered valid for returns:

• Improper use of products
• Products damaged due to improper storage or mishandling
• Failure to follow recommended handling procedures

Refund policy

At RISE Wellness, customer satisfaction and product quality are important to us. Please review the following refund terms carefully.

Completed purchases

All completed purchases are considered final sale. We do not offer refunds once an order has been processed and fulfilled, except where required by law or approved under this policy.

Damaged goods

If your order arrives damaged, please contact us promptly. We may request supporting documentation such as:

• Photos of the damaged items
• Images of packaging
• Shipping condition evidence

This information helps us assess the issue and determine an appropriate resolution.

Resolution process

For verified damaged goods, RISE Wellness may provide:

• Product replacement
• Store credit
• Another appropriate resolution based on the circumstances

Shipping issues

If there are issues related to shipping delays, damaged deliveries, or fulfillment concerns, please contact our support team for assistance. Resolution eligibility may vary depending on carrier confirmation and shipment status.

Contact us

For returns, damaged goods, shipping issues, order concerns, or general support, please contact:

RISE Wellness
Email: info@risewellnessrx.com

Thank you for choosing RISE Wellness. We are committed to providing a professional, reliable, and positive customer experience.

See also our Terms of Service and Privacy Policy.